Thursday, July 30, 2015

How to Clear a Paper Jam in a HP Printer


Open up all the doors on your printer to try to find the jam. Take note of where the jam is found, as it will tell you a lot about which part of the printer is malfunctioning. For instance if your paper jams as soon as it comes out of the paper tray, the tray rollers may need to be replaced. If the paper gets stuck under the toner cartridge, that cartridge may not be seated correctly.
Pull out all of the paper trays and then push them in one at a time and send a test page to the printer. Use this method to determine which paper tray is causing the problem. Once you determine which tray is causing the issue pull that tray out of the printer then lift it up to remove it. Locate the rollers on the inside of the printer and carefully remove the rollers from their holders. Replace those rollers, pushing them onto the holders until they lock into place. Then slide the tray back into the printer until it catches.
Open the left door of the printer and locate the fuser cartridge. Flip the blue tabs down to release the fuser, then carefully slide it out of the printer. Look for any jammed paper that may be stuck in the fuser. If the paper continues to jam at the right-hand side of the printer the fuser probably needs to be replaced. Slide the replacement fuser into the printer, then flip the blue tabs down to lock it into place.
Keep an eye on the level of the paper trays. HP printer trays will have a line indicating the maximum amount of paper that the tray can hold, but filling the tray all the way up to the line could cause paper to jam as it exits the tray. Try removing a few sheets of paper so that the tray is not overfilled.

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